Psychologists, Social Workers, Counselors, MFTs

Crisis Intervention Team Guide: Methods for Using Data to Inform Practice


Course Description: People with mental illnesses are more likely than the general public to experience arrest and to be injured or killed during encounters with law enforcement, yet communities with insufficient mental health funding and services are often forced to rely heavily on law enforcement officers to provide assistance to people in crisis.

The Crisis Intervention Team (CIT) program described in this course promotes strong community partnerships among law enforcement, behavioral health providers, people with mental and substance use disorders, their families, and others, and is a globally recognized model for safely and effectively assisting people with mental and substance use disorders who experience crises in the community.

This course is designed to help local systems use data to implement CIT programs in their communities. It provides detailed information about building necessary partnerships, documenting program activities, identifying key metrics, establishing data collection processes, analyzing and reporting data, using data to improve programs, and expanding capacity to collect and use data.

Learning Objectives:

  • Describe a step-by-step guide to help programs create a system to ensure they have the necessary components in place for an effective data collection and review process
  • Compare a breakdown of recommended data points, measurements, and metrics for CIT programs to collect that are broken out by three tiers: (1) mission critical data, (2) intermediate data, and (3) advanced data

Course Components:

  • Online text (included)
  • Multiple choice online exam (included)
  • Electronic certificate of completion (free)

Course Reference(s):

Substance Abuse and Mental Health Services Administration. (2018). Crisis intervention team (CIT) methods for using data to inform practice: A step-by-step guide. HHS Publication No. SMA-18-5065. Rockville, MD: Author.

Course Credit(s): 2 CE Credit or Hour

Course Format: Online Text (format of this course is noninteractive)

Course Schedule: Self-paced

Course Author(s): Melissa Neal, DrPH, MPH, Julie Solomon, LSCSW, MBA, and Amy Watson, PhD

Content Publisher(s): Substance Abuse and Mental Health Services Administration

Course Author(s) Qualifications:

Melissa Neal, DrPH, MPH, Senior Research Associate, Policy Research Associates, Inc., Delmar, NY

Julie Solomon, LSCSW, MBA, Chief Administrative Officer, CIT International, Kansas City, KA, The Bizzell Group, LLC

Amy Watson, PhD, Professor, Jane Addams College of Social Work, Chicago, IL, CIT International Board of Directors 

Course Level: Beginning/Introductory, Intermediate, Advanced

CEmobile, LLC, #1558, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) program. CEmobile, LLC maintains responsibility for the program. ASWB Approval Period: 5/2/2021-5/2/2024. ASWB Approval Period: 5/2/2018-5/2/2021. Social workers should contact their regulatory board to determine course approval for continuing education credits.
Social workers participating in this course will receive 2 clinical continuing education clock hours.

American Psychological Association
CEmobile, LLC is approved by the American Psychological Association to sponsor continuing education for psychologists. CEmobile, LLC maintains responsibility for this program and its content.

New York State Education Department's State Board for Social Work
CEmobile, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0454.
The Education Law and Commissioner’s Regulations allow a LMSW or LCSW to complete no more than one-third of the required hours as self-study in each registration period. This would translate to a limit of 12 hours for a typical 36-month registration period.
A New York State LMSW or LCSW is responsible for complying with New York laws, rules and regulations.

National Board for Certified Counselors (NBCC)
CEmobile, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6879. Programs that do not qualify for NBCC credit are clearly identified. CEmobile, LLC is solely responsible for all aspects of the programs.

The following are California BBS-recognized approval agencies:
Association of Social Work Boards (ASWB)
National Board of Certified Counselors (NBCC)
American Psychological Association (APA)

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